Frequently Asked Questions

1. Product Information

Are your toys made from safe materials?

Yes! All our toys are made from non-toxic, eco-friendly materials that comply with international safety standards to ensure they are safe for children of all ages.

Do your toys come with a warranty?

Yes, we offer a 12-month warranty on all our products. If your toy has any defects within this period, please contact us for a replacement or refund.

2. Ordering and Payments

Can I cancel my order after placing it?

You can cancel your order within 24 hours of placing it. Please contact our support team at [email protected] as soon as possible.

Do you offer discounts for bulk orders?

Yes, we offer discounts for large orders. Please contact our sales team at [email protected] for more information.

3. Shipping and Delivery

How long does it take to receive my order?

Standard shipping usually takes 5-7 business days. Express shipping options are available for faster delivery.

What if my package is lost?

If your package is lost during transit, please contact us immediately at [email protected], and we will work with the courier to resolve the issue.

4. Returns and Refunds

What items are eligible for return?

Items must be returned in their original condition and packaging within 30 days of purchase to be eligible for a refund or exchange.

How do I request a refund?

Contact us at [email protected] with your order number and reason for the refund request. We will guide you through the process.

5. Safety and Care

How do I clean your toys?

Most of our toys can be cleaned with a soft, damp cloth. Please refer to the product details for specific cleaning instructions.

Are your toys suitable for children with allergies?

Our toys are made from hypoallergenic materials. However, if your child has specific allergies, please check the product details or contact us for more information.